Privacy Policy
Our Privacy Policy was last updated on November 1, 2023.
Snark AI, Inc. DBA Activeloop (“Activeloop” or “we” or “us”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy (our “Privacy Policy”) describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. This Privacy Policy also describes the choices you have regarding the information Activeloop collects, including how you can manage, update, or request to delete information.
We may use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Activeloop is an open-source project and collaborative community, as well as a Company. This means that many portions of our Websites, including information You voluntarily provide, will be public-facing for the open sharing of innovative developments, ideas, and information that makes our collaborative community so great. While we are committed to open sharing, we strive to respect the privacy of individual community members and will minimize the information we collect and share. If You do not want to share Your information, including personally identifiable information, with other community members and the public, please be thoughtful as to how You interact with our Websites and what information You provide through the Websites (for example, through creating a public profile, project contributions, comments, and blog posts). We cannot control the actions of other users of the Website with whom You may choose to share Your information. Therefore, We cannot and do not guarantee that Your information will not be viewed by unauthorized persons.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Business, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of Consumers' personal information, that does business in the State of California.
- Company (referred to as either "the Company", "We", "Us", or "Our" in this Agreement) refers to Snark AI, Inc., Activeloop, and our Website(s).
- Consumer, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
- Cookies are small files that are placed on Your computer, mobile Device, or any other Device by a website, containing the details of Your browsing history on that website among its many uses.
- Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
- Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
- Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites. Activeloop does not track Your online browsing activity and we do not permit third-party services to track Your activity on our site beyond our basic tracking, which You may opt-out of. Because we do not share this kind of data with third-party services or permit third-party data collection for any of our users, and we do not track our users on third-party websites ourselves, we do not need to respond differently to an individual browser's Do Not Track setting. For Activeloop's open-source package Hub, You may opt-out of tracking by running the “activeloop reporting --off command”.
- Personal Data is any information that relates to an identified or identifiable individual. For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity. For the purposes of applicable state law, Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.
- Sale, means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information to another business or a third-party for monetary or other valuable consideration.
- Service refers to the Website and Services performed by Snark AI, Inc. and Activeloop.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service, or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to https://www.snark.ai, https://activeloop.ai, https://deeplake.ai, and subdomains.
- You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.
Collecting and Using Your Personal Data and Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, City, ZIP/Postal Code
- Usage Data
Usage Data
Usage Data may be collected automatically when using the Service. Usage Data may include information such as Your Device's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique Device identifiers, and other diagnostic data. When You access the Service by or through a mobile Device, We may collect certain information automatically, including, but not limited to, the type of mobile Device You use, Your mobile Device unique ID, the IP address of Your mobile Device, Your mobile operating system, the type of mobile Internet browser You use, unique Device identifiers, and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile Device.
If You register for our Services with Your organization’s email address, We may use Your organization’s logo as a reference.
Tracking Technologies and Cookies
We may use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.
When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
The technologies We use may include:
- Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
- Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile Device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We may use both Session and Persistent Cookies for the purposes set out below:
- Necessary/Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These Cookies are essential to provide You with Services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user Accounts. Without these Cookies, the Services that You have asked for cannot be provided, and We only use these Cookies to provide You with those Services.
- Cookies Policy/Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies identify if users have accepted the use of Cookies on the Website.
- Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
- Tracking and Performance Cookies
- Type: Persistent Cookies
- Administered by: Third-Parties
- Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify You as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the Device You use to access the Website. We may also use these Cookies to test new pages, features, or new functionality of the Website to see how our users react to them.
Use of Google Workspace APIs
We do not use Google Workspace APIs to develop, improve, or train any generalized or non-personalized artificial intelligence (AI) or machine learning (ML) models. Any data accessed through Google Workspace APIs is strictly used in accordance with the services provided to you and is not leveraged for building or training any AI/ML models not directly related to the functionality of the services.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the Services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted Services, including the security updates, when necessary, or reasonable for their implementation.
- To provide You with news, special offers, and general information about other goods, Services, and events which we may offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other Sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our Service, products, services, marketing, and Your experience.
We may share Your personal information in the following situations:
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, Sale of Company assets, financing, or acquisition of all or a portion of Our business to another Company.
- With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include other subsidiaries, joint venture partners, or other companies that We control or that are under common control with Us.
- With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
- With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain Your data to comply with applicable laws), resolve disputes, preserve legal rights, and enforce our legal agreements and policies.
Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. For instance, in respect of data held for the management of customers and potential customers, We consider the lead time necessary to develop and maintain our commercial relationships and how recent Our interactions are with You. We may rectify, update, or remove incomplete or inaccurate information at any time and at Our own discretion. For more information on Our retention periods, You can contact Us using the details in the “Contacting Activeloop About Your Privacy” section of this Privacy Policy. Please note that due to the open-source nature of our products, Services, and community, We may retain limited personal information indefinitely in order to ensure transactional integrity and nonrepudiation. For example, if You provide Your information in connection with a blog post, GitHub issue, pull request, or comment, We may display that information even if You have deleted Your Account as We do not automatically delete community posts. Also, as described in our Terms and Conditions, if You contribute to an Activeloop project and provide Your personal information in connection with that contribution, that information (including Your name) will be embedded and publicly displayed with Your contribution and We will not be able to delete or erase it because doing so would break the project code.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods. We may indefinitely retain aggregate information (including Your personal information) collected from our Websites and self-managed installations for our own statistical and analytics purposes and share such aggregated information with third-parties for our own promotional purposes (e.g., by publishing a report on trends in the usage of our Websites).
Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset Sale, Your Personal Data may be transferred.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies. We only share Your personal information with those of its employees, contractors, and affiliated organizations that (i) need to know that personal information in order to process it on Our behalf or to provide Services available on the Website, and (ii) that have agreed not to disclose it to others Service Providers and partners. We engage a number of Service Providers or partners to manage or support certain aspects of our business operations on our behalf. For instance, we currently use the following Service Providers who may handle Your personal information:
- Amazon Web Services (infrastructure and security)
- auth0 by okta (user identity provider and management)
- Cloudflare (DNS, CDN and WAF)
- Cloudchipr (cost management)
- GitHub - open-source repositories and internal project management tool
- Slack - internal communications tool
- Google Workspace - internal collaboration tools
- Apollo - email campaign service provider
- RB2B - website visitor deanonymization
- Clearbit - marketing data engine
- Customer.io - automated messaging platform
- Mixpanel - usage analytics software
- Facebook/Meta ads -a dvertising purposes
- Google Ads - advertising purposes
- Linkedin - advertising purposes
- Twitter - advertising purposes
- Reddit - advertising purposes
- Intercom - external user communication tool
- MongoDB Cloud (database)
- Segment - customer data platform
- Thinkific - learning management system
- Clearbit - marketing intelligence tool
- Stripe - revenue and subscription management
- Wasabi hot cloud storage (s3 compatible storage provider)
Our Service Providers and partners are required by contract to safeguard any personal information they receive from Us and are prohibited from using the personal information for any purpose other than to perform the services as instructed by Us. We take measures reasonably necessary to protect Your personal information against any unauthorized access, use, alteration, or destruction.
Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made Your activity on the Service available to Google Analytics by installing the Google Analytics opt out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms webpage: https://policies.google.com/privacy.
Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing, or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
Payments
We provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g., payment processors). We will not store or collect Your payment card details.
That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
- Plaid
Their Privacy Policy can be viewed at https://plaid.com/legal - Stripe
Their Privacy Policy can be viewed at https://stripe.com/privacy.
Usage, Performance, and Miscellaneous
We may use third-party Service Providers to provide better improvement of our Service.
GDPR Privacy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
- Consent: We rely on Your consent as a lawful basis for processing Your Personal Data for the following purposes
- Initial collection of Personal Data through the Website and/or the Services.
- Providing you with marketing or promotional communications. You may opt out of such communications at any time by clicking the “unsubscribe” link found within Our email updates and changing your contact preferences.
- Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof, to provide You the Website and/or the Services as described under Share of Personal Data, including:
- To enable the Service to function as expected.
- To communicate with you in response to customer services inquiries, to deliver non-promotional, service-related emails, or to administer surveys and questionnaires.
- To tailor your experience based on your general region.
- Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject, or to protect Your vital interests or those of another person.
- Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
- Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
- Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
- Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company. Our legitimate interests are balanced against Your rights and freedoms and We do not process Your Personal Data if Your rights and freedoms outweigh Our legitimate interests. Our legitimate interests are to facilitate communication between Us and You; detect and correct bugs and to improve our Website and/or the Services; safeguard Our IT infrastructure and intellectual property; detect and prevent fraud and other crime; develop our Services.
In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
We have appointed a Data Protection Officer in the European Economic Area (“EEA”) in compliance with the General Data Protection Regulations. We and our Data Protection Officer may be contacted in any manner set forth below in Contact Us. The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
You have the right under this Privacy Policy, and by law if You are within the EEA, to:
- Request access and update Your Personal Data. The right to access, update, correct, or delete the information We have on You. Whenever made possible, You can access, update, or request deletion of Your Personal Data directly within Your Account settings section. If You are unable to perform these actions Yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You. We may not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
- Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing but we have retained it as permitted by law. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
- Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data. We cannot delete your Personal Data except by also deleting your user account, and we will only delete your account when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies.
- Request the transfer of Your Personal Data. To the extent the Personal Data You provide Us is processed based on your consent or that we process it through automated means, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to a third party or another controller, when technically feasible. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
- Withdraw Your consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.
- Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.
Exercising of Your GDPR Data Protection Rights
You have a right to exercise any of the above rights by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements. Please note that if you make unfounded, repetitive, or excessive requests (as determined in our reasonable discretion) to access your Personal Data, you may be charged a fee subject to a maximum set by applicable law.
You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the EEA, please contact Your local data protection authority in the EEA.
Automated Decision Making
Our processing of Personal Data may include automated decision making, including profiling, which may produce a legal effect concerning you or similarly significantly affect you. The algorithms used for our automated decision-making process classifies and categorizes your interests and preferences based on data collected by the Website and Personal Data collected by the Website.
Supplemental Disclosures and Rights Based on State Law
In addition to the disclosures and rights set forth elsewhere in this Privacy Policy, You and other users may have certain rights based on applicable state law, for example, California Consumer Privacy Act (CCPA), as amended by the California’s Privacy Rights Act (CPRA). Other states have passed consumer privacy laws that may be applicable to Us and Your use of this Website. These supplemental disclosures and rights apply to You and Your use of our Service to the extent applicable state law applies to Us and Your use of Our Service. Please contact Us if you have any questions regarding Your rights under applicable state law.
Categories of Personal Information Collected
We may collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.
This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.
- Category A: Identifiers.
- Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, Account name, driver’s license number, passport number, or other similar identifiers.
- Collected: Yes.
- Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).
- Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.
- Collected: Yes.
- Category C: Protected classification characteristics under California or federal law.
- Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth, and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
- Collected: No.
- Category D: Commercial information.
- Examples: Records and history of products or Services purchased or considered.
- Collected: Yes.
- Category E: Biometric information.
- Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
- Collected: No.
- Category F: Internet or other similar network activity.
- Examples: Interaction with our Service or advertisement.
- Collected: Yes.
- Category G: Geolocation data.
- Examples: Approximate physical location.
- Collected: Yes.
- Category H: Sensory data.
- Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
- Collected: No.
- Category I: Professional or employment-related information.
- Examples: Current or past job history or performance evaluations.
- Collected: No.
- Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
- Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
- Collected: No.
- Category K: Inferences drawn from other personal information.
- Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
- Collected: Yes.
Personal information does not include:
- Publicly available information from government records
- Deidentified or aggregated Consumer information
- Information excluded from the CCPA's scope, such as:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
Sources of Personal Information
We obtain the categories of personal information listed above from the following categories of sources:
- Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
- Indirectly from You. For example, from observing Your activity on our Service.
- Automatically from You. For example, through Cookies We or our Service Providers set on Your Device as You navigate through our Service.
- From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.
Use of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose personal information We collect for "business purposes" or "commercial purposes", which may include the following examples:
- To operate our Service and provide You with our Service.
- To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
- To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to You when collecting Your personal information.
- For internal administrative and auditing purposes.
- To detect security incidents and protect against malicious, deceptive, fraudulent, or illegal activity, including, when necessary, to prosecute those responsible for such activities.
Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.
If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.
Disclosure of Personal Information for Business Purposes or Commercial Purposes
We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:
- Category A: Identifiers
- Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
- Category D: Commercial information
- Category F: Internet or other similar network activity
This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.
When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
Sale of Personal Information
As defined in the CCPA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information by the business to a third-party for valuable consideration.
Share of Personal Information
We may share Your personal information identified in the above categories with the following categories of third-parties:
- Service Providers
- Payment processors
- Our affiliates
- Our business partners
- Third-party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You
Our Websites are hosted in the United States and the personal information we collect will be stored and processed on our servers in the United States. Our employees, contractors, and affiliated organizations that process information for Us as described above may be located in the United States or in other countries outside of Your home country which may have different data protection standards to those which apply in Your home country. Where Your personal information is transferred outside of the EEA, Switzerland, and UK, and where this is to a country which is not subject to an adequacy decision by the EU Commission or considered adequate as determined by applicable data protection laws, we will take steps to ensure Your personal information is adequately protected by safeguards such as Standard Contractual Clauses (“SCCs”) approved by the EU Commission or by the UK Government. A copy of the relevant mechanism can be obtained for Your review on request by using the contact details below.
Sale of Personal Information of Minors Under 18 Years of Age
We do not knowingly collect personal information from minors under the age of 18 through our Service, although certain third-party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children's Internet usage and instruct their children to never provide information on other Websites without their permission. If We learn or have reason to suspect that a user is under the age of 18, We will close that Account.
If You have reason to believe that a child under the age of 18 has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.
Your Rights
You may have the following rights with regard to Your personal information:
- The right to notice. You may have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
- The right to request. You may have the right to request that We disclose information to You about Our collection, use, Sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your verifiable consumer request, We will disclose to You:
- The categories of personal information We collected about You
- The categories of sources for the personal information We collected about You
- Our business or commercial purpose for collecting that personal information
- The categories of third-parties with whom We share that personal information
- The specific pieces of personal information We collected about You
- If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:
- The categories of personal information categories sold
- The categories of personal information categories disclosed
- The right to say no to the Sale of Personal Data (opt out). You may have the right to direct Us to not sell Your personal information. To submit an opt out request please contact Us.
- The right to delete Personal Data. You may have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your verifiable request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
- Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another Consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with applicable law
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if You previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with Consumer expectations based on Your relationship with Us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
Exercising Your Data Protection Rights
In order to exercise any of Your rights, You can contact Us.
Only You, or Your legal representative You authorize to act on Your behalf, may make a verifiable request related to Your personal information.
Your request to Us must:
- Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
- Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it
We cannot respond to Your request or provide You with the required information if we cannot:
- Verify Your identity or authority to make the request
- Confirm that the personal information relates to You
We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days, when reasonably necessary, and with prior notice.
Any disclosures We provide will only cover the 12-month period preceding the verifiable request's receipt.
For data portability requests, We will select a format to provide Your personal information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance.
Do Not Sell My Personal Information
We do not sell Your personal information. You are therefore opted out by default.
The Service Providers we partner with (for example, our analytics or advertising partners) may use technology on the Service that sells personal information. If You wish to opt-out of the use of Your personal information for interest-based advertising purposes and these potential Sales, You may do so by calling us at (415) 876-5667, emailing us at [email protected] or following the instructions below and contacting Service Providers directly. More information about your right can be found at Do Not Share My Information.
Please note that any opt out is specific to the browser You use. You may need to opt-out on every browser that You use.
Website
You can opt-out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on the Service:
- The NAI's opt-out platform: http://www.networkadvertising.org/choices/
- The EDAA's opt-out platform http://www.youronlinechoices.com/
- The DAA's opt-out platform: http://optout.aboutads.info/?c=2&lang=EN
The opt out will place a cookie on Your computer that is unique to the browser You use to opt-out. If You change browsers or delete the Cookies saved by Your browser, You will need to opt-out again.
Mobile Devices
Your mobile Device may give You the ability to opt-out of the use of information about the apps You use in order to serve You ads that are targeted to Your interests:
- "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android Devices
- "Limit Ad Tracking" on iOS Devices
You can also stop the collection of location information from Your mobile Device by changing the preferences on Your mobile Device.
"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)
Our Service may not respond to Do Not Track signals. We do not track Your online browsing activity on other online services over time and we do not permit third-party services to track Your activity on our site beyond our basic tracking, which You may opt-out of. Because we do not share this kind of data with third-party services or permit this kind of third-party data collection for any of Our Users, and We do not track Our Users on third-party websites ourselves, We do not need to respond differently to an individual browser's Do Not Track setting.
However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are under the age of 18, do not use or provide any information on or to the Service or through any of its features. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
Your California Privacy Rights (California's Shine the Light law)
Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third-parties for the third-parties' direct marketing purposes. No Personal Data is ever shared explicitly for a third-parties' direct marketing purposes.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third-party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. The posting of the new Privacy Policy on this page shall serve as Your notification.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
The relevant data controller for any personal information processed in connection with our Websites or self-managed installations is Snark AI inc dba Activeloop, 196 Castro str., Mountain View, CA, 94041. If you apply for a job with us, the relevant data controller is the country-specific Activeloop entity which will be your employer. If you have any questions about this Privacy Policy or our privacy and security practices or you wish to make a complaint about our compliance with applicable privacy laws, please feel free to contact us at [email protected] with the subject line "Privacy Concern". If your query is in connection with a job application, please email us at [email protected]. We have appointed an EU and UK representative who can also be contacted at [email protected]. If you have questions or concerns about the way we are handling your personal information or would like to exercise your privacy rights, please email us with the subject line "Privacy Concern" at [email protected]. In most cases, we will respond within 30 days of receiving your message.